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Heat pumps in Sherbrooke and the Eastern Townships

Most of Sherbrooke gets its power from Hydro-Sherbrooke, not Hydro-Québec, and many English-speaking homeowners in Lennoxville and around Lake Massawippi assume Hydro-Québec's rebate doesn't apply to them. It does. Here is what to install, what it costs and how to get the rebate, in plain English.

Updated

Hydro-Sherbrooke customers get the same rebate

Sherbrooke runs its own electricity utility, Hydro-Sherbrooke, and it’s the largest city in Québec to do so. So your bill doesn’t say Hydro-Québec, and every ad for “Hydro-Québec’s heat pump rebate” seems to be talking to someone else.

It isn’t. Hydro-Québec’s LogisVert program covers homes supplied by “a municipal or cooperative network”. If your Lennoxville, Fleurimont or Rock Forest home is on Hydro-Sherbrooke, you’re eligible for exactly the same amounts. One local quirk: the Deauville sector is served by Hydro-Québec, not Hydro-Sherbrooke. Your bill tells you which; the rebate is the same either way.

The rebate is based on the unit’s heating capacity at −8 °C: $50 per 1,000 BTU/h for an ENERGY STAR model, or $120 per 1,000 BTU/h for an ENERGY STAR “cold climate” model. Try your numbers in the rebate calculator, and read the full LogisVert guide in English.

What to install in a Townships home

  • Electric baseboards, open-plan main floor: one ductless wall unit (mini-split) in the living area does most of the work. Keep the baseboards as backup, set 2 or 3 degrees below the heat pump.
  • Baseboards, closed-off bedrooms upstairs: a multi-zone system, with one outdoor unit and two or more indoor heads.
  • A furnace with ducts (electric, oil or gas): a central (ducted) heat pump on the existing ducts, with the furnace as backup for the coldest nights.
  • Older homes in Lennoxville, North Hatley or Richmond: get the insulation checked first. A heat pump oversized to make up for a leaky attic costs more and dehumidifies poorly in summer.

Sherbrooke winters and the numbers that matter

Environment Canada’s normals for the Sherbrooke airport station put the average January low around −18 °C, with a record of −41.2 °C in January 2004. A heat pump loses capacity as it gets colder, so compare models on their heating capacity at −8 °C and their performance at −15 °C, not on the size in the model name. A unit sold as “18,000 BTU” may deliver noticeably less at −8 °C.

“Cold climate” ENERGY STAR models keep more of their capacity in deep cold and earn 2.4 times more rebate per BTU. In the Eastern Townships, they’re usually worth the higher price.

What it costs

Protégez-Vous, Québec’s independent consumer magazine, reports these installed ranges:

Type Installed cost
Ductless wall-mounted (one or more heads) $3,000 to over $15,000
Central heat pump (no backup heat) $6,000 to over $10,000

Average lifespan is 15 to 20 years. What moves the price in a local home: the electrical panel (often full in houses heated by baseboards for decades), the bracket that keeps the outdoor unit above the snow, the distance between the indoor and outdoor units, and whether a furnace is being replaced.

Before you sign

For the rebate to be paid, the installer must be registered with Québec’s business registry, hold the appropriate Régie du bâtiment du Québec (RBQ) licence and belong to their trade corporation. The invoice must show the RBQ licence number, GST and QST numbers, installation date and the unit’s AHRI or ENERGY STAR number. You have 9 months after installation to apply, and only the owner can claim the rebate for a heat pump.

Ask every contractor for the AHRI number of the system they propose. It lets you check eligibility and the exact rebate before you sign. When you’re ready, request a free quote; if you read French, our page on heat pumps in Sherbrooke goes into more local detail.

Frequently asked questions

Do Hydro-Sherbrooke customers qualify for the LogisVert rebate?

Yes. The official LogisVert participation guide (version of September 15, 2026) includes homes supplied by a municipal network. The same applies to Hydro-Magog and Hydro-Coaticook customers.

How much does a heat pump cost in Sherbrooke?

Consumer magazine Protégez-Vous reports $3,000 to over $15,000 installed for a ductless (wall-mounted) heat pump, depending on the number of indoor units, and $6,000 to over $10,000 for a central heat pump without backup heat.

Is the LogisVert application available in English?

No. Hydro-Québec states that the LogisVert web portal is only available in French. Our rebate guide walks you through what the portal asks for.

Will a heat pump keep my house warm at −30 °C?

Not on its own. Below its balance point, usually between −15 °C and −30 °C depending on the model, your baseboards or furnace take over. That's normal and planned for.

Can I get service in English?

Mention it in the quote form. We pass requests to contractors serving your area and ask for English service whenever possible.

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